Shipping Policy

Last updated: 19 August 2026

This Shipping Policy explains where Kritzy delivers, applicable delivery charges and expected delivery times.

Delivery area

Kritzy currently accepts orders for delivery within the United Arab Emirates only. We do not currently offer international delivery.

Delivery charges

Orders below AED 200: AED 25 standard delivery
Orders of AED 200 or more: Free standard delivery

The free-delivery threshold is based on the order subtotal after discounts and before delivery charges. Any applicable charge is displayed before payment.

Processing and delivery estimates

Ready-to-ship products: normally processed within 1–2 business days and delivered within a further 2–5 business days. The usual total estimate is 3–7 business days after order confirmation.
Print-on-demand, personalised or made-to-order products: normally delivered within 7–15 business days after order confirmation, including production time. A more specific estimate may be shown on the product page or order confirmation.

Business days exclude UAE public holidays. Delivery dates are estimates rather than guarantees. We will contact you if we become aware of a material delay.

Order tracking

Where tracking is available, dispatch and tracking details will be sent to the email address or phone number provided with the order. Orders containing products from different fulfilment locations may arrive in separate packages without an additional standard delivery charge.

Delivery address and access

Customers must provide a complete UAE delivery address, building or villa details, emirate, landmark when useful, and a reachable UAE phone number. Kritzy is not responsible for delays caused by incomplete or incorrect information or unsuccessful delivery attempts. A reasonable redelivery charge may apply where an order must be sent again because the address was incorrect, delivery was refused or the recipient could not be reached.

Delays outside our control

Delivery may be affected by courier disruption, severe weather, public holidays, access restrictions, unusually high order volumes or other events outside Kritzy’s reasonable control. We will provide updated information where reasonably possible.

Damaged, missing or incorrect deliveries

If a parcel arrives damaged, incomplete or incorrect, contact us promptly with the order number and clear photographs of the product, packaging and shipping label. The available remedies and return procedure are explained in our Returns, Refunds and Cancellation Policy.